Privacy Policy

About the Privacy Policy

Thank you for visiting the website of TopClass Cleaning ("TopClass Cleaning," "Company," "we," or "us"). This website provides information about our company, services, and offerings. This Privacy Policy is designed to help you understand how we collect, use, and share your information, and your rights regarding your personal data. It also includes our policy on browser “Do Not Track” requests.

Who Is Covered by This Policy?

TopClass Cleaning serves individual customers and prospective customers aged 13 and older within the United States. Our website is intended for U.S. residents and is governed by U.S. laws. If you believe a non-U.S. resident or a minor has submitted information to us, please contact us immediately.

What Types of Information Does TopClass Cleaning Collect?

We may collect two types of information:

  • Personal Information – Information that can directly identify an individual, such as name, email address, phone number, or mailing address.

  • Non-Personal Information – Data that does not identify a person on its own, such as IP addresses, browser type, or generalized location data.

Scope of This Policy

This Privacy Policy applies to all Personal and Non-Personal Information collected by TopClass Cleaning through our website, forms, or other direct interactions.

Do Not Track Signals

Our website is designed to respect “Do Not Track” signals sent by your browser. While no third-party plugin is guaranteed, we utilize a reputable WordPress plugin to support this functionality.

How We Use Your Information

TopClass Cleaning may use your information to:

  • Provide services you request

  • Contact you about appointments or estimates

  • Send occasional promotional emails (if opted in)

  • Improve our website and service offerings

  • Aggregate anonymous user data for analytics and research

We do not share phone numbers or opt-in data with third parties for marketing purposes.

How We Protect Your Information

We use industry-standard security measures, including SSL encryption for secure transmission of data. Email is not a secure communication method—please do not send sensitive personal information by email.

Communication Preferences

To opt-out of:

  • Emails – Click “Unsubscribe” at the bottom of our emails.

  • SMS/Text Messages – Reply STOP to unsubscribe or HELP for assistance.

Contact:
TopClass Cleaning – Attn: Privacy Officer
[Your Business Address]
[Your City, State, ZIP]
[Your Phone Number]
[Your Email Address]

Cookies and Beacons

We use cookies and web beacons to:

  • Store preferences

  • Analyze website behavior

  • Track email opens and clicks

You can modify your browser settings to block or delete cookies. Disabling HTML in your email software can limit web beacon tracking.

Third-Party Data Sharing

Our site may link to platforms such as Facebook, Google, or Instagram. While we use these tools for marketing and analytics, we do not sell your personal information. These third parties are governed by their own privacy policies.

Access to Your Information

Upon verifying your identity, you have the right to:

  • View your personal information

  • Request corrections

  • Ask for deletion (when legally permissible)

  • Express concerns about how your data is used

We honor Do Not Track browser settings for all web data.

Changes to This Policy

We may update this policy as needed. Any updates will appear on this page with a new "Last Updated" date.

If You Have a Concern

If you believe your privacy has been violated or our policy is not being followed, please contact us immediately.

Restrictions on Use of Website Materials

All content on this site is protected by copyright and trademark laws. You may not:

  • Reuse, modify, or distribute content for commercial use

  • Copy or use logos, designs, or brand elements without written consent

  • Frame or link to our content without permission

Data Retention Policy

We retain your data only as long as needed:

Data Type Retention Period
Contact forms & inquiries 3 years
Service/transaction records 7 years
Marketing/opt-in communications Until unsubscribed
Website cookies/analytics 2 years
SMS interaction logs 1 year

When no longer needed, we securely delete or anonymize data.

California Residents – Your CCPA Rights

If you're a California resident, you are entitled to:

  • Request the categories and specific pieces of personal information we’ve collected

  • Request deletion of personal data (subject to exceptions)

  • Be free from discrimination when exercising your rights

We do not sell personal information. To exercise your rights, contact us:

TopClass Cleaning – Privacy Officer
[Your Business Address]
Phone: [Your Phone Number]
Email: [Your Email Address]

We will verify your identity and respond within 45 days, per CCPA requirements.